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ITIL-DSV최신업데이트버전덤프문제인기자격증시험덤프자료

PassTIP의 연구팀에서는ITIL ITIL-DSV인증덤프만 위하여 지금까지 노력해왔고 PassTIP 학습가이드ITIL ITIL-DSV덤프로 시험이 어렵지 않아졌습니다. PassTIP는 100%한번에ITIL ITIL-DSV이장시험을 패스할 것을 보장하며 우리가 제공하는 문제와 답을 시험에서 백프로 나올 것입니다.여러분이ITIL ITIL-DSV시험에 응시하여 우리의 도움을 받는다면 PassTIP에서는 꼭 완벽한 자료를 드릴 것을 약속합니다. 또한 일년무료 업데이트서비스를 제공합니다.즉 문제와 답이 갱신이 되었을 경우 우리는 여러분들한테 최신버전의 문제와 답을 다시 보내드립니다.

ITIL ITIL-DSV 시험요강:

주제
소개

주제 1

Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.

주제 2

Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.

주제 3

Customer Journey Mapping: This module provides customer experience professionals and service designers with the tools to map the customer journey. It involves identifying critical touchpoints, pinpointing pain points, and discovering opportunities for enhancing the customer experience, leading to improved service outcomes.

주제 4

Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.

>> ITIL-DSV최신 업데이트버전 덤프문제 <<

ITIL-DSV퍼펙트 최신 덤프문제 - ITIL-DSV시험패스 가능 덤프자료

ITIL인증 ITIL-DSV시험에 도전하고 싶으시다면 최강 시험패스율로 유명한PassTIP의 ITIL인증 ITIL-DSV덤프로 시험공부를 해보세요. 시간절약은 물론이고 가격도 착해서 간단한 시험패스에 딱 좋은 선택입니다. ITIL 인증ITIL-DSV시험출제경향을 퍼펙트하게 연구하여PassTIP에서는ITIL 인증ITIL-DSV시험대비덤프를 출시하였습니다. PassTIP제품은 고객님의 IT자격증 취득의 앞길을 훤히 비추어드립니다.

최신 ITIL 4 Managing Professional ITIL-DSV 무료샘플문제 (Q51-Q56):

질문 # 51
What is an attribute of a strategic partnership?

A. Trust needs to be developed
B. The customer needs to be able to exit easily
C. The relationship is driven by price
D. Minimal information is shared

정답：A

설명：
An attribute of a strategic partnership is that "Trust needs to be developed." ITIL 4 highlights that strategic partnerships are built on mutual trust and long-term collaboration rather than short-term, transactional relationships. Trust is essential for the sharing of knowledge, resources, and risks, which are critical elements in a strategic partnership.

질문 # 52
A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?

A. Instructing users to take their device to the service desk team when convenient
B. Using a self-service portal for the user to request the service desk to provide the update
C. Using a push method to check the user's device each time it is connected
D. Instructing the service desk to contact users when updates are available, and guiding them through the update procedure

정답：C

설명：
The most appropriate method for updating a software application installed on mobile devices is "Using a push method to check the user's device each time it is connected." ITIL 4 recommends automated and seamless methods for delivering updates to users, particularly in situations where the user may not have the expertise or time to manage updates themselves. A push method ensures that updates are delivered efficiently without requiring user intervention, improving the overall user experience and maintaining service continuity.

질문 # 53
Customers who love to eat organic food are an example of which category?

A. Demographic market category
B. Psychographic market category
C. Behavioural market category
D. Geographic market category

정답：B

설명：
Customers who love to eat organic food represent a market segment based on their lifestyle, beliefs, and values. This segmentation falls under the psychographic market category.
* Psychographic Market Category:
* Psychographic segmentation divides the market based on lifestyle, values, attitudes, and personality traits. Consumers who prefer organic food typically share specific values and lifestyles related to health, environmental consciousness, and sustainability, making this a psychographic segmentation.

질문 # 54
After onboarding, the customers can access the service provider's mobile network. What is this an example of?

A. Joint Service actions
B. Interaction with operant service provider resources
C. Provision of access to resources
D. Transfer of goods

정답：C

설명：
Provision of Access to Resources:
* This involves enabling users to use specific services, applications, or resources provided by the service provider. In this case, allowing customers to access the mobile network is a clear example of granting access to a resource.

질문 # 55
Just minutes before the service desk operations close for the day, a user calls with an urgent request. What would be the BEST way to respond to the request?

A. Assess the impact and decide to help the user even outside of the agreed business hours.
B. Listen and empathize with the user. Ask the user to call back during the agreed business hours.
C. Escalate to the second line team, the ticket remains within the service level agreement.
D. Log a ticket and work on it during the agreed business hours.

정답：A

설명：
In situations where a request is urgent, particularly just before the close of service desk operations, it is crucial to assess the impact of the request on the user's business or operations. If the impact is significant, providing assistance outside of the agreed business hours is justified. This approach reflects theITIL 4 guiding principlesof"Focus on Value"and"Collaborate and Promote Visibility." By assessing the impact first, the service provider ensures that resources are allocated effectively to situations that truly need immediate attention, thereby protecting the overall service value and maintaining high levels of customer satisfaction.
Logging the ticket and addressing it during business hours (A) may be appropriate for non-urgent issues, but in this scenario, it could negatively impact the user. Escalating to the second line team (B) is also viable but may not be necessary if the first line can handle the issue. Simply asking the user to call back during business hours (D) could harm the relationship with the user and does not align with the principle of ensuring user satisfaction.

질문 # 56
......

우리PassTIP에서는 각종IT시험에 관심있는분들을 위하여, 여러 가지 인증시험자료를 제공하는 사이트입니다. 우리PassTIP는 많은 분들이 IT인증시험을 응시하여 성공할수록 도와주는 사이트입니다. 우리의 파워는 아주 대단하답니다. 여러분은 우리PassTIP 사이트에서 제공하는ITIL ITIL-DSV관련자료의 일부분문제와답등 샘플을 무료로 다운받아 체험해봄으로 우리에 믿음이 생기게 될 것입니다.

ITIL-DSV퍼펙트 최신 덤프문제: https://www.passtip.net/ITIL-DSV-pass-exam.html