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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions (Q88-Q93):

NEW QUESTION # 88
ABC Telecom has a requirement to allow their customers to upgrade or downgrade plans from an unlimited plan to a limited plan or from two play packs to three play packs and vice versa.
Which three are key offerings provided by the change of plan feature in Communications Cloud?

A. Customers can choose from all plans in the price book.
B. Service Continuity
C. Moving to/out from the bundled offer
D. History of Subscription Updates and Traceability
E. Supported by Digital Commerce APIs

Answer: B,C,E

Explanation:
The "Change of Plan" feature in Salesforce Communications Cloud (often accessed via Digital Commerce APIs or the Cart) is designed to handle the complex logic of modifying an existing customer's service portfolio. The three key offerings/capabilities are:
Supported by Digital Commerce APIs (A): Salesforce provides specific Digital Commerce (DC) APIs (e.g., getChangeOfPlanOffers or generateChangeOfPlan) that allow this complex logic to be exposed on self-service portals. This enables customers to view eligible upgrade/downgrade paths and execute the change without agent assistance, calculating pro-rated costs in real-time.
Moving to/out from the bundled offer (B): The feature is sophisticated enough to handle structural changes in the product hierarchy. It can take a standalone asset and move it into a bundle (e.g., moving a standalone internet line into a "Triple Play" bundle) or unbundle a service, maintaining the integrity of the commercial and technical data throughout the transition.
Service Continuity (E): A critical requirement in Telecom is that the "Change of Plan" (Commercial Change) does not accidentally disconnect the underlying technical service (Technical Change) unless intended. The Change of Plan feature ensures Service Continuity by preserving the link to the existing Technical Products (RFS) and Assets, ensuring that a customer upgrading their billing plan doesn't suffer a service outage during the provisioning process.
Why C and D are incorrect:
D (Customers can choose from all plans...): This is incorrect. The Change of Plan feature specifically uses Eligibility and Context Rules to filter the catalog. A customer on a Fiber plan cannot "choose" a legacy Copper plan if rules forbid it. They only see eligible target paths, not all plans.
C (History...): While Salesforce tracks field history and asset history, "Traceability" is a platform characteristic, whereas Service Continuity and Bundle manipulation are specific functional offerings of the Change of Plan logic engine.

NEW QUESTION # 89
A developer has modified the EPC price amount of one mobile device using the Product Designer from Communications Cloud. After the price has been changed, the developer wants to check the previous EPC price amount to track pricing metrics and get some forecast metrics.
How can the developer check the previous price amount on the mobile device?

A. Using Price List Entry History checking the changes done after having enabled Track Field History on Price List Entry object
B. Creating a new custom field on Price List Entry and populating it with a trigger that was created before changing the price
C. Using EPC project feature checking the changes done for the defaulted project after having enabled the feature
D. Using the versioning feature and comparing the prices for the versioned product after having enabled the feature

Answer: A

Explanation:
To track pricing changes, Salesforce recommends enabling Field History Tracking on Price List Entry, which logs:
Old price
New price
User
Time of change
This is the simplest way to review previous pricing.
Why others are wrong:
A requires custom triggers-not recommended.
C EPC Project history tracks metadata changes, not price list values.
D Versioning is for product specifications, not PLE prices.

NEW QUESTION # 90
At which three levels can Store Action Plan Templates for recommended tasks for a visit be defined?

A. Retail Store
B. Location
C. Retail Store Group
D. In-Store Location
E. Account

Answer: A,C,D

Explanation:
Store Action Plan Templates for recommended tasks can be defined at various levels including Retail Store Group, Retail Store, and In-Store Location, allowing for granular and effective task management.

NEW QUESTION # 91
With which object is the promotion object directly associated?

A. Retail Store
B. Products
C. Retail Store Group
D. Promotion Channel

Answer: B

Explanation:
The Promotion object is directly associated with the Promotion Channel, which links promotional activities to specific channels and locations for execution.

NEW QUESTION # 92
Which User persona manages day-to-day Retail Execution processes such as creating visits, creating tasks, and assigning visits to Field Representatives?

A. Sales Manager
B. Store Manager
C. Category Manager
D. Divisional Manager

Answer: A

Explanation:
A Sales Manager is the user persona that manages day-to-day Retail Execution processes such as creating visits, creating tasks, and assigning visits to Field Representatives. A Sales Manager is responsible for planning and overseeing the retail activities of a team of field reps, as well as analyzing and reporting on the performance and compliance of the retail stores in their territory. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 18.

NEW QUESTION # 93
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