Refund and Returns Policy
At learnruqyah.net, we strive to provide a high-quality learning experience for all our users. However, we understand that sometimes a refund or return may be necessary.
Refund and Returns Policy
At learnruqyah.net, we strive to provide a high-quality learning experience for all our users. However, we understand that sometimes a refund or return may be necessary. This Refund and Returns Policy outlines our process for handling refund requests for courses purchased through our platform. By purchasing a course on learnruqyah.net, you agree to the following terms.
1. Refund Eligibility
Refunds are generally not available for digital content, as our courses are provided in an immediately accessible online format. However, we may consider a refund under the following conditions:
- Technical Issues: If you are unable to access your purchased course due to a technical issue on our end that we cannot resolve.
- Error in Purchase: If an accidental or duplicate purchase occurs, we will review the request and process a refund if applicable.
- Dissatisfaction: We offer refunds within 7 days of purchase if you are unsatisfied with the course content and have a valid reason. Please note that refunds are granted only if significant issues are found in the course content itself.
2. How to Request a Refund
To request a refund, please contact us at [Your Contact Email] within 7 days of your purchase. Include the following details:
- Your full name
- Purchase date and transaction ID
- Reason for requesting the refund
- Any relevant screenshots or descriptions of technical issues, if applicable
Our support team will review your request and respond within 5-7 business days.
3. Processing Refunds
If your refund request is approved, the refund will be processed through the original payment method within 10-14 business days. Processing times may vary depending on your bank or payment provider.
4. Non-Refundable Cases
Refunds will not be granted in the following cases:
- Content Accessed in Full: If you have accessed a substantial portion of the course or completed it.
- Change of Mind: Refunds are not available if you simply change your mind or decide you no longer want the course after purchase.
- Outside Refund Window: Refund requests made after 7 days of purchase will not be considered.
5. Course Changes or Cancellations
In rare cases, we may need to update or remove certain courses. If a course is significantly changed or canceled, we will notify all enrolled users. In such instances, we may offer partial or full refunds based on the specific circumstances.
6. Contact Information
If you have questions about our refund policy or need further assistance, please contact us:
Email: [email protected]
Thank you for choosing learnruqyah.net. We value your trust and are committed to providing an enriching learning experience.